Billing
Invoices, failed payments, cancelling, and what happens to your data when an account is blocked.
This page covers the Paid plan. For rates and how usage is measured, see Pricing.
Invoices and payments
- Your billing month starts on the day you add your card.
- At the start of each billing month, you get one invoice for the previous month's usage, covering all of your organizations.
- Stripe emails your invoices and payment receipts.
- Manage your card in Console → Billing.
Failed payments
If a payment fails, you have 30 days to pay before your account is blocked. Uploads and downloads keep working until then.
| Day | What happens |
|---|---|
| 0 | The payment fails, the grace period starts, and we email you. |
| 23 | We email you a reminder. |
| 29 | We email you a final reminder. |
| 30 | If the invoice is still unpaid, your account is blocked. |
| 60 | Your data is deleted. |
To pay, add or update your card in Console → Billing → Payment method. The open invoice is charged automatically.
Removing your card doesn't cancel your plan. Your next invoice fails, and the same grace period applies. To stop using Shelby, cancel.
Cancelling
Download anything you want to keep first. Cancelling stops downloads straight away, and your data is deleted 30 days later.
You can cancel at any time in the console. Cancelling takes effect immediately:
- Your account is blocked.
- You get a final invoice for this month's usage so far.
- Your account doesn't go back to the Free plan.
Blocked accounts
An account is blocked when a payment is still unpaid at the end of its grace period, or when it's cancelled. While an account is blocked, uploads and downloads don't work.
Your data is deleted 30 days after your account is blocked. We email you before it's deleted.
To reactivate your account, add a card in the console. If your data has already been deleted, you start with an empty account.